Your Questions, Answered

New customers get $65 off their first service. Beyond that we run a CCTV drain inspection free with any jet blast, a plumbing inspection free on jobs worth $200 or more, a premium garden tap thrown in free once a paid job wraps up, and 20% off for seniors.

It comes straight off the invoice for your first job with us, whatever the fix turns out to be. There's no minimum spend hiding behind it and no fine print, the discount applies once the price is confirmed.

That's the starting price for a straightforward blocked drain, the kind that clears with standard equipment and no major complications. You get a fixed quote confirmed on site before the work gets under way, so you know exactly where you stand.

No. We come out, look at the problem and quote it for free. You only pay for work you've agreed to, never for us showing up.

The short version: everything from your house to the property boundary is yours to maintain, and Sydney Water takes over from the boundary out to the main. When we're on site we check where the blockage actually sits and give you a straight answer, not a guess.

More than anything else we pull out of a pipe. Wipes marketed as flushable hold together instead of breaking down, and they snag on the first rough joint or root intrusion they meet, building a blockage layer by layer.

Every job leaves with a warranty on the labour that has no time limit attached. Should something we've done give out later, we return and sort it at our own expense.

Licensed plumbing work in NSW follows the AS/NZS 3500 plumbing standards, which set out how drains and sewer lines are meant to be installed and repaired. It's a general framework, not a guarantee against every possible fault, but it's the baseline every job is held to.

Usually the same day you call. Once we know roughly where you are and what's happening, we can generally give you an afternoon window rather than a wait until next week.

Yes, and it's a real person who answers, not a recording. A blocked drain can strike at any hour, so the phone is covered day and night, weekends included.

Sewage backing up inside the house, a gully overflowing in the yard, or more than one fixture blocked at the same time. Any of those, say so when you call and we'll treat it as urgent.

We ask a few quick questions about what's going on, then find you a slot, often before the day's out. A licensed plumber turns up, has a look, and locks in the price before touching anything.

Yes. Auburn's town centre carries a heavy mix of apartment blocks put up from the 2000s onward. Shared drainage in a building like that gets handled differently from a standalone house, which we're used to working through with owners and managers.

Auburn plus the surrounding Cumberland area, including Lidcombe, Berala, Granville, South Granville and Sefton. Don't see your street named on the site? Give us a ring, odds are it falls inside our run anyway.

We're through Auburn and the streets around it often enough that the layout isn't a mystery to us. This is a patch we work week in, week out, not somewhere we need a map to find when your call comes in.

Yes, alongside the older Federation and interwar housing that still lines Auburn's side streets. Newer builds get blockages too, usually construction debris left in a line or a fitting that wasn't finished properly, rather than the root intrusion older clay pipe deals with.